Your privacy is our priority. Find out exactly how royale36 collects, uses, and protects your personal information at all times.
We take privacy seriously. Here are the key approaches we take to keep your data secure.
All your personal data and financial transactions are protected with 256-bit SSL encryption — the same security standard used by leading banking institutions in Malaysia.
Your information is stored on servers protected by strict access control systems. Only authorised staff may access user data for legitimate operational purposes.
Royale36 does not sell or transfer your personal data to third parties for marketing purposes without your explicit consent. We are transparent about who can access your data.
Our KYC process is designed to verify user identities in a secure manner while safeguarding privacy. Submitted documents are processed under strict security protocols.
You can manage your privacy preferences directly through your royale36 account settings — from notification options to data usage permissions for marketing purposes.
Our security systems and privacy practices are reviewed on a regular basis by our internal security team to ensure ongoing compliance with the latest standards.
Royale36 ("we", "our platform") deeply respects the privacy of every user on our online casino platform at royale36.app. This Privacy Policy explains in detail how we collect, use, store, and protect your personal information when you use the services we offer.
By registering an account or continuing to use the royale36 platform, you acknowledge that you have read and understood this Privacy Policy. If you do not agree with any part of this policy, please discontinue use of our platform.
This Privacy Policy is to be read together with Terms and Conditions royale36. Both documents together form the complete agreement between you and our platform.
Royale36 collects various types of information depending on how you interact with our platform. Generally, the information we collect falls into three main categories:
Information you provide directly:
Information collected automatically:
| Data Type | Purpose of Collection | Data Retention Period |
|---|---|---|
| Personal Identification Data | Account verification & KYC | 5 years after account closure |
| Financial Data | Deposit & withdrawal processing | 7 years (tax requirements) |
| Technical Data | Security & platform improvements | 12 months rolling |
| Gaming Activity Data | Compliance & responsible gaming | 3 years after transaction date |
| Communication Data | Customer support & complaint records | 2 years after resolution |
Every piece of information we collect is used only for lawful and specific purposes. Royale36 does not use your data beyond the scope stated in this policy. The following are the primary purposes for which user data is used:
For marketing and promotional communications, we will only contact you if you have agreed to receive such communications. You may unsubscribe at any time through your account settings.
Royale36 does not sell, rent, or transfer user personal information to third parties for their own marketing purposes. However, there are certain situations where we may need to share some of your data with other parties:
In all data sharing scenarios, we ensure that recipients maintain data protection standards equal to or higher than those we adhere to.
The royale36 platform uses cookies and similar tracking technologies to enhance the user experience and ensure the platform functions smoothly. Cookies are small text files stored on your device when you visit our website.
We use several types of cookies:
You can manage cookie settings through your browser. Please note that disabling certain cookies may affect the functionality of the royale36 platform.
The security of your personal data is a responsibility we take extremely seriously. royale36 implements multiple layers of technical and organisational security measures to protect your information from unauthorised access, disclosure, alteration, or destruction.
Key security measures we apply include:
While we make every effort to protect your data, no system can be guaranteed 100% secure. In the event of any security breach involving your personal data, we will notify you within a reasonable timeframe after the incident has been identified.
As a royale36 platform user, you have certain rights regarding your personal data. We are committed to respecting and facilitating the exercise of these rights:
You may request a copy of all personal data we hold about you at any time.
You may request correction of any inaccurate or incomplete personal information in our records.
Under certain circumstances, you may request that your personal data be deleted, subject to our legal obligations.
You may object to the processing of your personal data for specific purposes such as direct marketing.
You may request that we temporarily restrict the processing of your data in certain permitted situations.
You may request your data in a machine-readable format for transfer to another service provider.
To exercise any of the above rights, contact our customer support team via live chat. We will process your request within 30 business days.
The royale36 platform is intended solely for users aged 18 and above. We do not knowingly collect, process, or store any personal information from individuals under the age of 18.
If we find that we have inadvertently collected data from a minor, we will take immediate steps to delete that information and close the account in question. If you believe your underage child may have registered an account on our platform, please contact our support team immediately.
The royale36 platform may contain links to third-party websites or services in certain contexts, such as payment providers. This Privacy Policy applies exclusively to the royale36 platform and does not cover the privacy practices of any third-party websites or services.
We recommend reading the privacy policy of every third-party website you visit, as we have no control over their content or privacy practices and are not responsible for their policies.
Royale36 reserves the right to update or modify this Privacy Policy at any time to reflect changes in our practices, legal requirements, or platform improvements. When we make significant changes, we will:
Continued use of the royale36 platform after the effective date of any amendment constitutes your acceptance of the updated Privacy Policy.
If you have any questions, concerns, or complaints regarding this Privacy Policy or how we handle your personal data, we encourage you to contact us directly. Our privacy team is ready to assist you.
You can reach us through the following methods:
We are committed to responding to all privacy-related enquiries within 5 business days of receipt.